Pavani ChinthalaSenior Business Analyst

Business analysis lead for customer onboarding modernization in an Electronic Data Interchange (EDI) environment—translating process complexity into a prioritized, traceable backlog ready for development and integration.

• Translated elicitation outcomes into user stories, BRD/FRD/SRS, prototypes, preconditions, and explicit dev/test notes tied to stated business value.
• Facilitated sprint planning, backlog refinement, and daily stand-ups; maintained traceability and status in Jira and Confluence.
• Executed gap, scope, and impact analysis using UML use cases, contextual data flows, BPMN, and flowcharts (Visio, Lucidchart).
• Defined AS-IS / TO-BE process views and change strategy, using interviews, questionnaires, interface analysis, and facilitated group sessions.
• Partnered with cross-functional teams through integration testing; refined sprint scope using velocity and dependency-aware story decomposition.
• Drove requirements verification through structured reviews; produced Balsamiq wireframes to surface UX decisions before build commitment.

Business analysis for an enterprise Performance Management System governing operational health of cloud-hosted EDI infrastructure—governed delivery across concurrent Waterfall and Agile workstreams.

• Delivered in blended Waterfall and Agile contexts with consistent participation in planning, reviews, retrospectives, and daily stand-ups; owned tiered requirements from initiative scope to detailed specifications.
• Facilitated JAD and working sessions to codify business rules; applied MoSCoW and business-value prioritization to manage scope under change.
• Collaborated with UI/UX on concept briefs and Figma reviews to validate designs against documented requirements and acceptance criteria.
• Produced FDD, BRD, UML artifacts, use cases, training materials, and formal handover packs through go-live and post-implementation support.
• Directed UAT planning and execution with QA: aligned test cases, managed defects and sign-off criteria, and secured client approval for production releases.
• Served as coordination point among development, QA, design, and business stakeholders; delivered demos, managed sign-offs, and resolved post-deployment issues.
• Delivered end-user training and adoption support to reduce post-release operational friction.

Lead analyst for a patient onboarding solution integrating a third-party vendor to issue real-time discount cards for specialty therapeutics—requirements and change management aligned to patient access and regulatory sensitivity.

• Established scope, objectives, and user requirements with business and clinical stakeholders, with traceability to measurable goals.
• Developed As-Is and To-Be process models in Visio to isolate inefficiencies and inform workflow redesign.
• Maintained authoritative documentation for business requirements, functional specifications, user stories, and process flows to preserve alignment across releases.
• Designed UAT coverage—cases and scenarios demonstrating that enhancements satisfied agreed requirements prior to release.
• Coordinated cross-functional implementation activities to improve schedule predictability and release quality.
• Supported organizational change through training collateral and stakeholder communications during rollout.
• Conducted risk assessment with documented mitigation strategies to protect schedule and quality objectives.